Return Policy

All our products are made to order - your order.

That means the item will likely not be suitable for any other customer, at least in the foreseeable future.

For this reason, we cannot allow returns except in the following situations:

• Item not as described
• Manufacturing defects found
• Material defects found

These situations are valid through the entire length of the warranty period, which is one year from the date of your order.

Other exceptional circumstances may apply, to be evaluated on a case-by-case basis.

ALL RETURNS MUST BE REQUESTED IN WRITING WITH A COPY OF THE ORIGINAL INVOICE. RETURNS FOR ANY REASON MUST BE PRE-AUTHORIZED AND A RETURN AUTHORIZATION NUMBER MUST BE ASSIGNED. RETURNED ITEMS WILL BE REFUSED BY THE FACTORY IF THEY ARE NOT ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER. A RESTOCKING FEE OF 15% WILL BE DEDUCTED FROM ANY REFUND GIVEN.

RETURN SHIPPING MUST BE PAID BY THE CUSTOMER.

Thank you for your understanding.